Delivery & Shipping Information
At PANDESORA™, operated by Torrid Holdings Inc., we want your shopping experience to remain simple from checkout through delivery.
This page explains how orders are prepared, dispatched, tracked, and delivered, as well as what to expect when ordering internationally.
How We Fulfill Your Order
Our loungewear and home-inspired apparel collections are fulfilled through selected production partners and regional distribution facilities.
Depending on product availability and your delivery destination, an order may ship from the fulfillment location best positioned to process it efficiently.
This fulfillment model helps us:
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Maintain a broader selection of styles
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Keep inventory moving efficiently
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Reduce unnecessary warehousing
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Limit excessive packaging where possible
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Offer competitive pricing across our collection
Occasionally, multiple items from the same order may arrive in separate packages when they are dispatched from different fulfillment locations.
Order Preparation
Before shipment, each order goes through processing, preparation, and packaging.
Standard Processing Time:
Approximately 2–5 business days
During holidays, major promotions, product launches, or periods of unusually high order volume, processing may require up to 6 business days.
Business days generally exclude weekends and public holidays.
Shipping Charge
A standard shipping fee of:
$6.99 USD per order
applies unless a different shipping promotion or offer is clearly shown during checkout.
Any applicable shipping charges will be displayed before your purchase is completed.
Estimated Transit Times
Once an order has been dispatched, typical delivery estimates are:
United States
Approximately 8–14 business days
Canada, United Kingdom & Australia
Approximately 10–16 business days
Other International Destinations
Approximately 14–21 business days
These timeframes are estimates rather than guaranteed delivery dates.
Carrier operations, weather, local holidays, customs inspections, remote delivery locations, or other circumstances outside our reasonable control may occasionally result in additional transit time.
Tracking Your Shipment
After your package has been dispatched, tracking information will normally be sent to the email address used during checkout.
Please keep in mind:
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Tracking may require 1–3 business days to display its first update
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Some carriers update tracking only after the parcel reaches a regional sorting facility
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Temporary gaps between tracking scans are normal during international transportation
A lack of immediate tracking movement does not necessarily mean that the package has stopped moving.
International Orders & Import Charges
International shipments may be subject to customs procedures in the destination country.
Unless otherwise stated during checkout, international shipments may be sent on a Delivered Duty Unpaid (DDU) basis.
This means that the customer may be responsible for:
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Import duties
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Local taxes
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Customs charges
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Brokerage or handling fees imposed by local authorities or carriers
These charges are determined by the destination country and are not included in the product price unless specifically stated.
PANDESORA™ cannot control or predict customs fees and is not responsible for delays caused by customs clearance procedures.
We recommend checking your country's import requirements if you are unsure whether additional charges may apply.
Order Changes & Cancellation Requests
We begin preparing orders soon after they are placed.
If you need to:
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Correct your shipping information
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Change order details
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Request cancellation
please contact us within 12 hours of placing your order:
We will make reasonable efforts to accommodate eligible requests.
However, once an order has entered fulfillment or has already been dispatched, changes or cancellations may no longer be possible.
Please review your delivery address carefully before submitting your order.
Incorrect Shipping Information
Customers are responsible for providing a complete and accurate shipping address during checkout.
If an order cannot be delivered because of an incorrect, incomplete, or outdated address provided by the customer, additional shipping or redelivery charges may apply.
Contact our support team as quickly as possible if you notice an address error after ordering.
Damaged Deliveries
We recommend inspecting your package shortly after it arrives.
If your merchandise appears to have been damaged during transportation, contact us within 72 hours of delivery.
Please provide:
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Your order number
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Clear photographs of the damaged product
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Photographs of the outer packaging, where possible
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A brief description of the issue
After reviewing the claim, we will determine the appropriate resolution, which may include a replacement or other available remedy.
Packages Confirmed Lost in Transit
If tracking shows no meaningful movement for an extended period, please contact our customer support team.
When a shipping carrier officially confirms that an eligible package has been lost in transit, we will review the case and arrange an appropriate solution, which may include a replacement shipment at no additional product cost.
Packages marked as delivered by the carrier may require additional investigation before a resolution can be provided.
Unexpected Delivery Delays
Most packages arrive within the estimated timeframe, but international logistics occasionally experience delays.
Possible causes include:
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Customs inspections
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Severe weather
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Carrier congestion
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Holiday shipping volume
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Local delivery disruptions
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Remote destination handling
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Transportation or flight delays
If your order is significantly beyond its estimated delivery window, please contact us so our team can review the available tracking information.
Questions About Your Delivery?
For shipping, tracking, delivery, or order-related assistance, please contact:
PANDESORA™
Operated by Torrid Holdings Inc.
Customer Support:
service@pdhesgd.com
Please include your order number whenever possible so we can locate your purchase more efficiently.
From Our Collection to Your Door
At PANDESORA™, we aim to make delivery clear, dependable, and straightforward, so you can spend less time worrying about shipping and more time enjoying the comfort of your new pieces.