Website Terms & Conditions

Welcome to PANDESORA™, operated by Torrid Holdings Inc.

These Website Terms & Conditions (“Terms”) apply whenever you visit our online store, browse our content, purchase merchandise, create an account, or otherwise use the features and services available through our website (collectively, the “Services”).

Throughout these Terms, “PANDESORA™,” “we,” “our,” and “us” refer to Torrid Holdings Inc.

By accessing or using the Services, you acknowledge that you have read and agree to these Terms together with our applicable store policies, including our Privacy Policy.

If you do not agree with these Terms, please discontinue use of the Services.

1. Eligibility & Use of Our Store

You may use our website only if you are legally capable of entering into a binding agreement under the laws applicable in your place of residence.

If minors use the Services through a device, account, or payment method under your control, you are responsible for ensuring that such use is properly authorized.

When placing an order or using certain website features, you may be asked to provide information such as:

  • Your name

  • Email address

  • Billing information

  • Shipping address

  • Payment information

  • Other information necessary to complete your transaction

You agree that information submitted to us will be accurate, complete, and reasonably current.

2. Customer Accounts

Certain features may allow or require you to create an account.

You are responsible for:

  • Maintaining the confidentiality of your login credentials

  • Restricting unauthorized access to your account

  • Keeping your account information current

  • Activities performed through your account

Please contact us promptly if you believe your account has been accessed without authorization.

Customer accounts may not be sold, transferred, or misused for unauthorized commercial purposes.

3. Product Information

PANDESORA™ makes reasonable efforts to present product information as clearly and accurately as possible.

This may include information relating to:

  • Product descriptions

  • Materials

  • Features

  • Sizes

  • Colors

  • Prices

  • Availability

  • Product photographs

However, the appearance of merchandise on your screen may vary depending on your device, display settings, lighting, and other technical factors.

Minor differences in fabric color, texture, fit, finish, or appearance may also occur where appropriate.

We reserve the right to update product details, specifications, availability, or presentation when reasonably necessary.

4. Availability of Merchandise

All merchandise is offered subject to availability.

PANDESORA™ may, where appropriate:

  • Limit purchase quantities

  • Discontinue certain styles

  • Update available colors or sizes

  • Modify product selections

  • Restrict sales in particular regions

  • Withdraw a product from sale

Displaying a product on our website does not guarantee that it will remain available indefinitely.

5. Placing an Order

Submitting an order represents your request to purchase the selected merchandise.

An order is not necessarily accepted simply because it has been submitted.

We may review an order before confirming it and reserve the right to refuse or cancel a transaction where reasonably necessary, including situations involving:

  • Suspected fraud

  • Payment authorization problems

  • Pricing errors

  • Inventory discrepancies

  • Incorrect product information

  • Unusual purchasing activity

  • Suspected unauthorized resale

You will normally receive an order confirmation after your purchase has been successfully processed.

6. Order Accuracy

Please review the information entered during checkout carefully before placing your order.

This includes:

  • Products and quantities

  • Selected options

  • Delivery address

  • Contact information

  • Billing information

Because fulfillment may begin soon after an order is submitted, changes or cancellations cannot always be guaranteed.

If you notice a mistake, contact us as soon as possible at:

service@pdhesgd.com

7. Personal-Use Purchases

Unless PANDESORA™ provides written authorization otherwise, merchandise purchased through our online store is intended primarily for personal use.

You may not use the Services to engage in unauthorized commercial resale, fraudulent purchasing activity, or other activity that may interfere with the normal operation of our store.

We reserve the right to restrict orders reasonably believed to violate this provision.

8. Prices, Promotions & Discounts

Product prices are shown on the website and may change from time to time.

The amount applicable to your purchase will generally be the price displayed during checkout when the order is submitted.

Promotions, discount codes, limited-time offers, or special pricing may:

  • Be subject to separate conditions

  • Apply only to eligible products

  • Have an expiration date

  • Be limited to certain customers or regions

  • Be unavailable for combination with other promotions

Unless clearly stated otherwise, prices may exclude applicable taxes, customs charges, import duties, shipping costs, or other fees.

9. Payment

You agree to provide valid and authorized payment information when completing a purchase.

Payments may be handled through third-party payment processors and secure payment gateways.

PANDESORA™ does not ordinarily retain complete credit or debit card details within its own store systems after payment processing.

Additional authorization or verification may be required by your bank, card provider, or payment processor.

10. Shipping & Delivery

Delivery estimates provided by PANDESORA™ are intended as general guidance and are not guaranteed arrival dates unless expressly stated otherwise.

Shipping may be affected by circumstances such as:

  • Carrier delays

  • Weather conditions

  • Customs processing

  • Public holidays

  • Transportation disruptions

  • High-volume sales periods

  • Events outside our reasonable control

Additional shipping information can be found in our Shipping Policy.

11. Returns & Refunds

Eligible returns and refunds are handled according to the return conditions published on our website.

Customers should review the applicable Returns, Exchanges & Refunds Policy before sending merchandise back.

Products returned without required authorization or outside the applicable eligibility requirements may not qualify for a refund.

12. Ownership of Website Content

Unless otherwise indicated, content made available through PANDESORA™ is owned, licensed, or otherwise lawfully used by Torrid Holdings Inc.

Protected materials may include:

  • PANDESORA™ branding

  • Logos

  • Product photography

  • Product descriptions

  • Graphics

  • Page layouts

  • Illustrations

  • Promotional materials

  • Website copy

  • Design elements

These materials may be protected by copyright, trademark, and other intellectual property laws.

13. Permitted Use of Our Content

You may access our website and its content for ordinary personal and non-commercial shopping purposes.

Without prior authorization, you may not:

  • Reproduce substantial portions of our website

  • Copy product images for commercial use

  • Republish our product descriptions

  • Modify or distribute our branded materials

  • Use our trademarks in a misleading manner

  • Resell or commercially exploit website content

  • Create unauthorized derivative materials from protected content

Nothing in these Terms transfers ownership of PANDESORA™ intellectual property to you.

14. External Websites & Services

Our website may include integrations, links, or functionality provided by third parties.

Examples may include:

  • Payment providers

  • Social media services

  • Analytics platforms

  • Shipping providers

  • Advertising services

  • External websites

Third-party services operate independently and may have their own terms and privacy practices.

PANDESORA™ is not responsible for third-party websites or services that we do not own or control.

15. Optional Third-Party Tools

From time to time, our website may provide access to tools operated by third parties.

Such services may be provided subject to the third party's own conditions.

Your decision to use an external tool or service is voluntary, and you should review the applicable terms before providing personal or payment information.

16. Comments, Suggestions & Feedback

We welcome customer feedback regarding our merchandise and shopping experience.

If you voluntarily submit ideas, recommendations, comments, reviews, or other feedback, you confirm that you have the right to provide that content.

Feedback must not:

  • Violate intellectual property rights

  • Contain unlawful material

  • Misrepresent another person

  • Include malicious software

  • Be intentionally deceptive or abusive

Where legally permitted, we may use customer feedback to improve our products, services, marketing, and overall customer experience.

17. Website Errors & Corrections

Although we make reasonable efforts to maintain accurate information, occasional errors may occur.

These may relate to:

  • Product descriptions

  • Pricing

  • Promotions

  • Availability

  • Shipping information

  • Images

  • Specifications

If an error is identified, we reserve the right to correct the information and, where appropriate, modify or cancel an affected transaction.

If an order is cancelled after payment because of such an error, an applicable refund will be processed according to the original payment method and relevant policies.

18. Acceptable Use

You agree not to use PANDESORA™ or its Services for unlawful, abusive, deceptive, or harmful purposes.

Prohibited activities include, without limitation:

  • Violating applicable laws or regulations

  • Infringing intellectual property rights

  • Attempting unauthorized access to our systems

  • Introducing malware or harmful code

  • Interfering with website operation or security

  • Fraudulent purchasing activity

  • Phishing or impersonation

  • Scraping personal information unlawfully

  • Sending unsolicited or abusive communications

  • Circumventing security measures

  • Using automated systems in a manner that disrupts the Services

Access may be restricted or terminated where these Terms are violated.

19. Suspension or Termination

We may suspend, limit, or terminate access to certain Services where reasonably necessary to:

  • Protect our website

  • Prevent fraud

  • Enforce these Terms

  • Comply with legal obligations

  • Protect other customers or third parties

Termination does not eliminate obligations or liabilities that arose before access ended.

20. Service Availability

We aim to keep our website accessible and functional; however, continuous or uninterrupted availability cannot be guaranteed.

Services may occasionally be unavailable because of:

  • Maintenance

  • Technical problems

  • Hosting disruptions

  • Security updates

  • Network failures

  • Events beyond our reasonable control

Where permitted by law, the Services are provided on an “as available” basis.

Nothing in these Terms excludes warranties or consumer rights that cannot legally be excluded.

21. Limitation of Liability

To the maximum extent permitted by applicable law, Torrid Holdings Inc., PANDESORA™, and their respective service providers, employees, or affiliates will not be responsible for indirect, incidental, special, or consequential losses resulting solely from the use or inability to use the Services.

This limitation does not apply where liability cannot lawfully be limited or excluded.

Your statutory consumer rights remain unaffected.

22. Responsibility for Misuse

To the extent permitted by applicable law, you may be responsible for losses, claims, or expenses resulting from:

  • Your unlawful use of the Services

  • Your material violation of these Terms

  • Your infringement of another party's legal rights

Nothing in this section imposes obligations that would be prohibited under applicable consumer protection law.

23. Governing Rules

These Terms will be interpreted in accordance with the laws applicable to the relevant transaction and jurisdiction, subject to any mandatory consumer protections that apply to you.

Nothing in these Terms is intended to remove rights that consumers cannot lawfully waive under applicable law.

24. Changes to These Terms

We may revise these Terms periodically to reflect changes in:

  • Our Services

  • Store operations

  • Business practices

  • Applicable legal requirements

  • Website functionality

The updated Terms will become effective when posted on our website unless another effective date is stated.

Your continued use of the Services after an update means the latest version will apply to subsequent use, subject to applicable law.

25. Questions About These Terms

If you have questions regarding these Terms, your order, or your use of the PANDESORA™ website, please contact us:

PANDESORA™
Operated by Torrid Holdings Inc.

Email:
service@pdhesgd.com

We will review your inquiry and provide assistance as appropriate.