Privacy & Data Protection Policy

Last Updated: August 7, 2026

At PANDESORA™, operated by Torrid Holdings Inc., protecting your personal information is an important part of the way we operate our online store.

This Privacy & Data Protection Policy explains the types of information we may collect when you browse our website, place an order, communicate with us, or otherwise use our online services. It also describes how that information may be used, protected, and shared.

By accessing or using our website, you acknowledge the practices described in this policy.

1. Personal Information We May Collect

We collect information that helps us provide our products, process purchases, maintain our website, and improve the overall customer experience.

Information You Provide Directly

You may provide personal information when you:

  • Place or manage an order

  • Create or update a customer account

  • Sign up for promotional emails

  • Contact customer support

  • Submit information through forms on our website

Depending on your interaction with us, this information may include:

  • Full name

  • Email address

  • Telephone number

  • Shipping address

  • Billing address

  • Order and purchase information

  • Account information

  • Customer service communications

Payment information is generally processed through third-party payment providers. PANDESORA™ does not directly require access to your complete credit or debit card number for routine order processing.

Information Collected Automatically

When you visit our website, certain technical information may be collected automatically, including:

  • IP address

  • Browser type

  • Device information

  • Operating system

  • Pages viewed

  • Referring website or source

  • Approximate location based on technical data

  • Website interactions

  • Cookie and similar technology information

This data helps us understand how visitors interact with our store and allows us to maintain a reliable shopping experience.

2. How Your Information May Be Used

Information collected through our website may be used for legitimate business purposes, including:

Order Fulfillment

To confirm purchases, process transactions, prepare shipments, provide tracking information, and manage returns or other order-related requests.

Customer Assistance

To respond to questions, resolve order concerns, and provide product or account support.

Store Improvement

To understand how customers use our website and improve navigation, product presentation, functionality, and overall shopping experience.

Personalization

To display content, recommendations, or offers that may be more relevant to your interests.

Marketing Communications

When you have chosen to receive promotional communications, we may send information about new products, special offers, store updates, or other PANDESORA™ news.

Fraud Prevention & Security

Information may also be used to help detect suspicious transactions, protect customer accounts, prevent misuse, and maintain the security of our services.

3. How We Protect Personal Data

We use reasonable administrative, technical, and organizational safeguards intended to protect personal information against unauthorized access, loss, misuse, disclosure, or alteration.

These measures may include:

  • Secure website connections

  • Encrypted transmission of sensitive information

  • Restricted access to customer information

  • Secure third-party payment processing

  • Account and transaction monitoring

While we take reasonable precautions, no online transmission or electronic storage method can be guaranteed to be completely secure.

4. Payment Information

Payments made through PANDESORA™ are handled using authorized payment service providers.

Sensitive payment information is transmitted through secure checkout systems and may be protected using encryption and other security technologies.

PANDESORA™ does not routinely store complete credit or debit card details on its own systems after a payment has been processed.

Payment providers may process personal information according to their own terms and privacy policies.

5. When Information May Be Shared

We do not sell or rent your personal information as part of our ordinary business operations.

However, certain information may be shared with trusted third-party service providers when reasonably necessary to operate our store.

These providers may assist with services such as:

  • Payment processing

  • Order fulfillment

  • Shipping and delivery

  • Website hosting

  • Customer service

  • Email communications

  • Website analytics

  • Fraud prevention

  • Advertising and marketing

Service providers receive information only as necessary for the services they perform and may be subject to their own privacy obligations.

Information may also be disclosed when required by applicable law, legal process, or governmental request, or when reasonably necessary to protect our business, customers, or legal rights.

6. Advertising & Analytics Technologies

PANDESORA™ may work with advertising, analytics, and technology providers to better understand website activity and deliver relevant advertising.

Depending on the services used on our website, these providers may include platforms such as:

Meta Platforms
Including Facebook and Instagram advertising services.

Google
Including analytics, advertising, and related measurement services.

These providers may use cookies, pixels, identifiers, and similar technologies according to their own privacy policies.

Advertising preferences can generally be adjusted through the relevant platform or device settings.

7. Cookies & Similar Technologies

Our website may use cookies and similar technologies to support functionality and understand how visitors interact with the store.

Essential Cookies

These help operate important website features such as shopping carts, checkout, security, and account functionality.

Analytics Cookies

These may help us understand website traffic, visitor behavior, and store performance.

Preference Cookies

These may remember certain selections or settings to provide a more convenient browsing experience.

Advertising Cookies

Where used, these technologies may help provide more relevant advertising and measure advertising performance.

You may be able to manage cookies through your browser or device settings.

Please note that disabling essential cookies may prevent certain website functions from operating correctly.

8. Third-Party Websites

Our website may occasionally contain links to services or websites operated by other organizations.

Once you leave the PANDESORA™ website, the privacy practices of those external websites are controlled by their respective operators.

We encourage customers to review the privacy policies of third-party websites before providing personal information.

9. Your Privacy Choices

Depending on your location and applicable privacy laws, you may have certain rights regarding your personal information.

These may include the ability to:

  • Request access to certain personal information

  • Ask us to correct inaccurate information

  • Request deletion of eligible personal data

  • Update account or contact information

  • Opt out of promotional email communications

  • Manage certain cookie preferences

  • Request information regarding how personal data is handled

Some requests may be subject to identity verification or legal limitations.

To submit a privacy-related request, please contact us using the information provided below.

10. California Privacy Information

California residents may have additional privacy rights under applicable California privacy laws.

Where required, eligible California residents may request information regarding certain categories of personal data collected, disclosed, or otherwise processed by our business.

Residents may also have rights to request correction or deletion of eligible personal information and exercise other choices provided by applicable law.

We will not unlawfully discriminate against a customer for exercising an applicable privacy right.

Requests may be submitted through our customer support contact information.

11. Children's Privacy

PANDESORA™ is intended for general adult consumers and is not designed to knowingly collect personal information from children under the age of 13.

If we become aware that personal information belonging to a child has been collected inappropriately, we will take reasonable steps to delete the information as required.

A parent or legal guardian who believes a child has provided personal information may contact us for assistance.

12. Email & Promotional Messages

We may use your email address to send:

  • Order confirmations

  • Shipping updates

  • Customer service responses

  • Important account information

  • Promotional communications, when permitted

Marketing emails will generally include an unsubscribe option.

You may opt out of promotional messages at any time by following the unsubscribe instructions included in the email.

Please note that even after opting out of marketing communications, we may still send essential transactional messages relating to active orders or customer service matters.

13. Data Retention

We may retain personal information for as long as reasonably necessary to:

  • Complete transactions

  • Maintain business and accounting records

  • Provide customer service

  • Resolve disputes

  • Prevent fraud

  • Meet legal or regulatory obligations

  • Enforce applicable agreements

When information is no longer reasonably required, it may be deleted, anonymized, or otherwise handled according to applicable requirements.

14. Security Incidents

If a security incident involving personal information occurs, we will assess the situation and take reasonable measures in accordance with applicable legal requirements.

Where notification is legally required, affected individuals and/or appropriate authorities will be informed within the timeframe required by applicable law.

15. Changes to This Policy

We may revise this Privacy & Data Protection Policy periodically to reflect changes to our services, technology, business practices, or applicable requirements.

The latest version will be posted on this page together with an updated revision date.

We encourage customers to review this page periodically.

16. Privacy Questions & Contact

If you have questions about this policy, would like to exercise an applicable privacy right, or need assistance regarding the way your information is handled, please contact us.

PANDESORA™
Operated by Torrid Holdings Inc.

Customer Support & Privacy Inquiries:
service@pdhesgd.com

We will review privacy-related requests and respond as appropriate under applicable requirements.