Returns, Exchanges & Refunds
At PANDESORA™, operated by Torrid Holdings Inc., we want you to feel confident when shopping with us.
If something about your order is not quite right, this policy explains how eligible returns, exchanges, and refunds are handled.
30-Day Return Period
Eligible products may be returned within 30 days after delivery.
To help ensure your return can be accepted, the merchandise should meet the following conditions:
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Unworn and unused
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Free from stains, odors, washing, or alterations
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Returned in its original condition
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Original packaging and attached tags should remain intact, where applicable
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Valid proof of purchase or order confirmation must be provided
Items showing signs of wear, use, washing, damage caused after delivery, or missing required components may not qualify for a return.
Starting a Return Request
Before sending any merchandise back, please contact our customer care team:
When contacting us, please include:
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Your order number
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The item you would like to return
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The reason for your request
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Photos, if the item arrived damaged or incorrect
Once your request has been reviewed and approved, our team will provide the applicable return instructions.
Please do not send items back without prior authorization.
Unauthorized returns may not be accepted or processed.
Damaged, Defective or Incorrect Orders
We recommend checking your package shortly after delivery.
If you receive an item that is:
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Damaged during delivery
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Defective upon arrival
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Different from the product you ordered
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Missing from your shipment
Please contact us as soon as possible at service@pdhesgd.com.
Providing clear photographs of the item and packaging may help us review the issue more efficiently.
Depending on the situation, an eligible claim may be resolved through a replacement, refund, or another appropriate solution.
Items That May Not Be Eligible for Return
For hygiene, safety, customization, or promotional reasons, certain products may be excluded from standard returns.
Examples may include:
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Items that have been worn, washed, or altered
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Products with removed or damaged hygiene seals
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Personalized or customized merchandise
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Gift cards
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Final-sale merchandise clearly marked as non-returnable
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Items damaged through misuse or improper care
If you are uncertain whether your purchase can be returned, please contact us before sending anything back.
Exchanges
If you would like a different size, color, or style, the simplest option is generally to return the original eligible item and place a separate order for your preferred replacement.
This approach can help avoid delays caused by waiting for exchange inventory to become available.
All returned merchandise must satisfy the return conditions listed in this policy.
European Union Cancellation Rights
Customers receiving eligible orders within the European Union may have a statutory right to withdraw from certain online purchases within 14 days, subject to applicable consumer protection laws and exceptions.
Where this right applies, returned merchandise should generally be:
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Unused and unworn
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In its original condition
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Returned with applicable packaging and tags
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Accompanied by proof of purchase
Statutory consumer rights are separate from and may apply in addition to our standard return policy.
Refund Processing
After an authorized return arrives and is reviewed, we will notify you of the outcome.
If the return is approved:
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The refund will normally be issued to the original payment method
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Processing may take up to 10 business days
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Banks and payment providers may require additional time before the funds appear in your account
If more than 15 business days have passed after we confirm your refund was approved and you still have not received it, please contact:
Return Shipping Instructions
Do not ship a return until you have received authorization and return instructions from our customer service team.
The appropriate return destination and any applicable shipping instructions will be provided after your return request has been reviewed.
Packages sent to an unauthorized location may experience delays or may not be accepted.
Need Assistance?
Our team is available to help with questions about return eligibility, damaged products, exchanges, or refund status.
PANDESORA™
Operated by Torrid Holdings Inc.
Customer Support:
service@pdhesgd.com
At PANDESORA™, our goal is to make the post-purchase experience as clear and straightforward as possible, so you can shop with greater confidence.